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| Why should I register with PC Advisor Learning Store? |
Answer |
| I'm already registered with
PC Advisor, why do I need to register again? |
Answer |
| Why do I have to register before I buy? |
Answer |
| How do I register? |
Answer |
| What if I need to change my details? |
Answer |
| What if I want to change my password? |
Answer |
| What if I forget my password? |
Answer |
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| I can't find the product I'm looking
for - how do I search on this site? |
Answer |
| What does 'Add to basket' mean? |
Answer |
| What does 'Go to Checkout' mean? |
Answer |
| How do I buy from this site? |
Answer |
| What methods of payment do you accept? |
Answer |
| What is a pre-order product? |
Answer |
| If I pre-order an item when will it be sent? |
Answer |
| If I pre-order a product am I guaranteed to get it? |
Answer |
| How do I know whether you have a product in stock? |
Answer |
| How do I get back to the main PC Advisor web site? |
Answer |
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| What happens if you are out of stock of an item? |
Answer |
| How do I change or add items to my order? |
Answer |
| How do I check the progress of my order? |
Answer |
| How do I cancel my order? |
Answer |
| How do I return my order? |
Answer |
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| How long will my delivery take? |
Answer |
| How much is the delivery charge? |
Answer |
| How do I get my receipt? |
Answer |
| Will all of my products be delivered together? |
Answer |
| Can I have a product delivered outside the UK? |
Answer |
| My purchase is a gift for someone else, can I have
it sent directly to their house? |
Answer |
| What if I need additional delivery information? |
Answer |
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| Is it safe to give my credit card details
over the internet? |
Answer |
| Will my personal information be safe? |
Answer |
| What information will PC Advisor Learning Store hold
about me? |
Answer |
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| What if I cannot find the answer to my
question here? |
Answer |
| Does the PC Advisor Learning Store price promise
extend to the website? |
Answer |
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| Why
should I register with PC Advisor Learning Store? |
| Registering with
PC Advisor Learning Store has a number of benefits for you:
It saves you time when you are buying a product because you won't have to
enter your personal details again.
You can opt out of receiving information from us about products that
you are interested in, including advance notice of special offers and promotions.
Over time, we will be able to personalise the site according to your preferences,
so you see more of the products you like and you save time when shopping.
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| I'm
already registered with PC Advisor, why do I need to register again? |
| PC Advisor Learning Store is
run by our fulfilment partner Computer Bookshops separately to PC Advisor.
Computer Bookshops will hold all your registered information
plus your credit card details for the purposes of processing and
fulfilling your order, as well as for legal, aftersales and
marketing purposes.
|
| Why
do I have to register before I buy? |
| When
you register you give us important information - such as your address, telephone number
and e-mail address. We need this information to advise you of the progress of your order,
deliver your product and contact you if we need to. It also allows you to create a password,
which means you can securely access details of your order on this site and track its progress.
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| How do I register? |
| To register, click on
'Account' in the top menu bar,
where you will be given the option to register. Here you fill in a few details and create a password
- it's as simple as that! Full instructions are included on the registration page.
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| What
if I need to change my details? |
| Simply
login to the site by clicking the 'Account' button and click
'Update my details' on your account page. Here you can change
your address, phone number and email address.
|
| What
if I want to change my password? |
| You
can change your password whenever you want - just log in by clicking the 'My Account'
button and select 'Change my password' from your account page.
|
| What
if I forget my password? |
| No
problem! Click 'Account' to Log in and instead of entering
your password, click 'I have forgotten my password'. You will be
asked for your e-mail address and we will then send you an
e-mail to remind you of your password. If you have difficulty
remembering your password, why not change it for something
easier to remember? You can do so from the 'Account' page
once you have logged in.

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| I
can't find the product I'm looking for - how do I search on this site? |
|
There are three different ways of searching for a product:
Click on the list of product categories from the left-hand menu. This lists
most of the popular subject areas for online learning and computer books.
You can click on the one you are interested in to explore everything within that category.
Search - use the box in the top right hand corner, 'Search', to type in the Title of any
product, the ISBN, subject area, author or publisher. You will get a list of titles that match
the details entered.
Having tried all these search methods, if you are still unable to find a specific title,
please e-mail us on learning@pcadvisor.co.uk
and we will try to help.
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| What does 'Add to basket' mean? |
| 'Add to basket'
is a way of making a note of products you might want to buy later. It's just like putting
items in your shopping basket at a supermarket.
Adding an item to your basket does not commit you to buying it - it simply allows you
to collect together all the products you're interested in so you can review them before
deciding to buy. You can access your basket at any time from the
'Basket' button on the
menu at the top of the page. You can add items to your basket or remove them as often as you like.
Your basket will clear after you make a purchase, or at the end of your session on the site.
|
| What
does 'Go to Checkout' mean? |
| Checkout
is just like the checkout tills in a
supermarket (except money is not debited from your account until
we despatch your order)- when you are happy with what is in your
shopping basket and wish to make a purchase you simply proceed
to checkout. You will be taken through the various stages of the
process, including reviewing your personal details, such as
delivery address, payment details and the products you wish to
purchase.
Your order is only complete when you click
the 'Complete Purchase' button at the bottom of the end page. If
you decide not to go ahead with your purchase, you can simply
return to the homepage or exit the site at any time before
confirming the purchase, and your order will not be processed.
We will confirm receipt of your order as quickly as possible by
e-mail, and e-mail you again when we despatch your order.
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| How do I buy from this site? |
| When you see
a product you want to buy, click on 'Add to basket'. This places the item in an electronic shopping
basket. You then have the option to continue shopping or 'Go to checkout'
When you've finished shopping click on the
'Basket' button at the top of the screen to return to the
shopping basket, check your basket contents and if all is
correct select 'Go to Checkout'.
Before reaching the checkout, we will confirm that your order
will now be passed to Computer Bookshops (our fulfilment
partner) who will proceed with your order.
If you are a new customer you will be asked
to register your details with PC Advisor Learning Store. If you are a returning
customer you will be asked to log in by filling in your e-mail address
and password.
Next, confirm your invoice address and delivery address and click
'Submit'. Enter your credit card details on the 'Credit Card Payment'
page and click 'Complete Purchase'. Your order will now be processed,
but payment will not be taken from your card until we despatch your product.
|
| What
methods of payment do you accept? |
| PC Advisor Learning Store
accepts the following major credit and debit cards: MasterCard,
Visa, Maestro (UK), Delta and Solo. If you do not wish to input your
card details on the website, you can choose to 'Skip Payment'
and we will be happy to contact you for the details. We can also accept
a cheque for your order but this will involve a delay in the
despatch of your order.
|
| What
is a pre-order product? |
| PC Advisor Learning Store
will display forthcoming products that customers can pre-order
in advance of their publication date. This allows you to receive
a new product as soon as it becomes available.
|
| If
I pre-order an item when will it be sent? |
| We
will try to send your pre-ordered item to you on the first day it comes
into stock at our warehouse (usually the date of the product release to the market).
|
| If
I pre-order an item am I guaranteed to get it? |
|
Our buying department generally orders enough of a product to ensure that all our
pre-orders are fulfilled.
From time to time the publisher of some
products may not provide us with the full allocation of products
that we anticipated. If this happens to a product ordered
online we will process the orders in the order that they were
received i.e. on a first come first served basis and we will
contact customers whose orders we cannot meet as soon as we
become aware of the situation.
On other occasions the publication date may be postponed, or –
in extreme cases – cancelled by the publisher. In such circumstances
we update the website as soon as we have the information. Hence the
next time you log in to 'Account' to check your order status, you will be
notified of the situation.
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| How
do I know whether you have a product in stock? |
| Every
product on PC Advisor Learning Store website has an availability
indicator to let you know if the product is immediately available,
limited stock, forthcoming title etc. Please check our
Title
Availability Guide.
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| How
do I get back to the main PC Advisor web site? |
| You
can either click here, or follow the PC Advisor
Home link in the top navigation bar to get back to the main PC Advisor web site.
|
| What happens if you
are out of stock of an item? |
| All our
"out of stock" items are displayed on the website as
'On Order' or
'Temporarily
Out of Stock'. You can put an out of stock item in
your shopping basket and we will aim to despatch it to you as soon as
it arrives at our warehouse.
The same applies to items marked 'Special Order' or 'Forthcoming'.
'Special Order' items can take up to 3 weeks to despatch and 'Forthcoming'
titles have individual due dates. Orders for these products will be held and despatched
to you as soon as they become available.
|
| How
do I change or add items to my order? |
| Any time
prior to selecting 'Complete Purchase' on the Checkout page, you can modify the content(s)
of your basket by using the 'back' buttons to amend your
choice. If you wish to buy more than one of a chosen product
simply type the quantity required in the quantity box to the
right of the product description and click 'Recalculate' to
make the changes.
To remove something from your basket simply
either set the quantity to zero or tick the 'Remove' box
next to the appropriate item and click 'Recalculate', or if
you wish to remove all items click 'Empty basket'.
You can continue shopping at any time. Choose
a product category from the left-hand menu, type into the quick
search box on the top bar to continue
browsing as before.
Once you have completed the order i.e. you
have selected the 'Complete Purchase' option on the 'Credit
Card Payment' page, your order and personal details are sent
to us, securely.
At this point you are unable to change your
order online. If there is a problem and amendments need to be
made please contact our Customer Services team on
learning@pcadvisor.co.uk.
|
| How
do I check the progress of my order? |
| You can
check the progress of your order by clicking on 'Track My Order'
through the 'Account'
button at the top of the page.
|
| How do I cancel my order? |
| You can cancel
your order by clicking on 'Track My Order' through the
'Account'
button at the top of the page.
|
| How do I return my order? |
| Please see our
Returns Policy. |
|
|
| How
long will my delivery take? |
| This depends
on which delivery service you choose, standard delivery is within 48 hours of
despatch. Please see our delivery
section for more details.
|
| How much is the delivery charge? |
| Here at
PC Advisor Learning Store, we make every effort to keep delivery charges as low as possible.
Throughout the site, the prices quoted for
our products do not include the delivery charge. As you proceed
through the checkout you will be given a choice of delivery
options. Once you have selected your preferred delivery method
the cost will be calculated and added to your total bill.
For a summary of how delivery charges are calculated, see the
delivery
section under the 'Help' menu.
|
| How do I get my receipt? |
| You will
receive a statement with your delivery.
|
| Will
all of my products be delivered together? |
|
You will have the option of deciding whether you want all your products delivering together or not
when you proceed through the checkout.
|
| Can
I have a product delivered outside the UK? |
| We can only
deliver to countries listed on our registration page.
|
| My
purchase is a gift for someone else, can I send it directly to their house? |
|
Yes, you can choose an alternative
delivery address. The statement will always go to the card
holder's address.
|
| What
if I need additional delivery information? |
|
For full details of delivery please read our
Delivery page accessible from the 'Help' menu.
If after reading this information you still
need to contact us, then please e-mail us at
learning@pcadvisor.co.uk and we
will get back to you as quickly as we can.
|
| Is
it safe to give my credit card details over the internet? |
| Our
site uses industry-standard Secure Sockets Layer (SSL) technology to provide
encryption of personal information such as your name, address and credit card
details. In this way, information passed between your computer
and us cannot be read in the unlikely event of someone
intercepting it.
To see more information about security & our privacy policy, go to the
Customer Services menu.
|
| Will
my personal information be safe? |
| PC Advisor Learning Store
takes your privacy and security of your personal information very seriously. Our
Privacy Policy details how we collect and use personal
information in accordance with data protection laws.
Please read our Privacy Policy
so that you understand how we may use your information.
|
| What
information will PC Advisor Learning Store hold about me? |
| Computer
Bookshops (our fulfilment partner) holds all your
registered information plus your credit card details for the
purposes of processing and fulfilling your order, as well as for
legal, aftersales and marketing purposes.
PC Advisor has appointed PC Advisor Learning Store to be its
approved supplier of learning products. PC Advisor Learning Store will only pass your details to PC Advisor
if you have given permission to receive marketing updates by email.
To see more information about personal information and security go to the Help Menu. (Use
the button at the top of each page)
|
| What
if I cannot find the answer to my question here? |
| Answers
to the most commonly asked questions should appear here - but if your question
is not addressed please try the following areas of the site:
Help - for information about security, delivery, terms and conditions,
cancellations and returns.
If you have any questions about PC Advisor as a company (eg employment information,
financial information, news and commentary), visit our
corporate site.
If your question has still not been answered, please e-mail us at
learning@pcadvisor.co.uk
(or go to 'Contact') and we will get back to you as quickly as we can.

|
| PC Advisor Learning Store
online pricing policy |
| PC Advisor Learning Store
is run independently by Computer Bookshops Ltd as requested by PC Advisor and as
such cannot refund the difference should you purchase a title on PC Advisor and then
subsequently find it on learning.pcadvisor.co.uk
at a cheaper price.

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